Return Policy

At Athleisure Staples, we are committed to ensuring your complete satisfaction with our products. We understand that sometimes an item may not be the perfect fit or meet your expectations. This Return Policy is designed to guide you through the process of returning an item purchased from athleisurestaples.com. By placing an order with us, you agree to the terms and conditions outlined in this policy.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it. This means it must be unworn, unwashed, and free from any signs of wear, damage, or alteration. All original tags and labels must be securely attached to the garment. For hygiene purposes, all intimate apparel must be returned with the original hygienic liner intact and undisturbed.

Returns must be initiated within a specified number of days from the date you received your order. Please check your order confirmation email for the exact timeframe applicable to your purchase. To start a return, you will need your order number and the email address used to place the order.

Please note that certain items are considered final sale and are not eligible for return. This typically includes items purchased during a clearance or final sale event, as well as gift cards.

How to Initiate a Return

We have streamlined our return process to make it as simple as possible for our customers.

1. Submit a Return Request: To begin, please visit the returns section on our website, athleisurestaples.com. You will be prompted to enter your order number and email address to access your order history.
2. Select Your Items: Choose the item(s) you wish to return and provide a brief reason for the return. This feedback is invaluable and helps us improve our products and services.
3. Receive Instructions: Once your request is submitted and approved, you will receive an email with detailed instructions on how to proceed with your return. This email will include a Return Merchandise Authorization (RMA) number, which must be clearly written on the outside of your return package.

Refunds

Once we receive your return package at our fulfillment center, our team will inspect the items to ensure they meet our return eligibility criteria.

If your return is approved, we will process a refund to your original method of payment. Please allow a few business days for the refund to be credited to your account, as processing times may vary depending on your bank or credit card company.

You will receive an email notification confirming that your refund has been processed. If you do not see the refund in your account after a reasonable amount of time, please contact your financial institution.

Exchanges

Our current policy focuses on providing refunds for returned items. If you require a different size or color, we recommend placing a new order for the desired item and initiating a return for the original purchase. This is the fastest way to ensure you receive the product you want.

Damaged or Incorrect Items

We take great care in packing and shipping your order, but mistakes can occasionally happen. If you received a damaged, defective, or incorrect item, please contact our customer support team through the contact form on athleisurestaples.com within a few days of receiving your order. Please have your order number ready and, if possible, include a photograph of the issue. We will promptly investigate the issue and provide you with a resolution, which may include a replacement or a full refund.

Contact Us

If you have any questions about our Return Policy or need assistance with a return, please do not hesitate to reach out to us via the contact form on our website. Our dedicated support team is here to help.